Work Experience

1. Information Technology Helpdesk Manager/Support Specialist         Dates Employed: From 10/2022 to Present

    Imperial Valley College District
    380 East Aten Imperial, CA 92251

• Provided technical support for staff and students, including troubleshooting hardware, software, and networking issues.
  
• Managed hardware and software, including installation, configuration, and updates.
  
• Monitored network performance and resolved connectivity issues.
  
• Support given to educational technology, including instructional faculty tools, database ERP systems, KB Articles for support trainings.
  
• Maintained technology equipment inventory and asset management. Documented support requests, resolutions, and procedures.
  
• Ensured compliance with IT policies and security best practices.
  
• Endless Support to Internal and Remote Staff, Faculty, and Students. Collaborated with IT team and other departments.
  
• Tool Utilization: PDQ Deploy and Inventory, Microsoft Azure (Domain Controller and Active Directory for All Users and Group Policies, Smart Deploy, LAN School, PowerShell Bash Scripts for Automated Workflows, Google Workspace, Microsoft Office 365 Enterprise, Canvas, Splash top, Microsoft Teams, and Cisco Webex).
  
• Make sure all computer systems, networks, and data work well and stay safe.
  
• Lead the IT team by hiring, training, scheduling, and reviewing their work.
  
• Create and follow rules and practices that help the company use technology better.
  
• Plan and manage tech projects like upgrading systems, installing software, or improving equipment.
  
• Keep networks secure and protect against hackers or other cyber threats.
  
• Handle the IT budget, buy needed equipment and software, and work with outside tech vendors.
  
• Help other employees with their tech problems and questions.
  
• Look for and suggest new technology to help the company work faster and smarter.
  
• Make sure the company follows tech laws policies, governance data regulations, and data protection standards.
  
• Keep up with new tech trends and tools to help the company stay ahead.
  
• Collaborate with other departments to understand their technology needs and provide solutions that align with business goals.
  
• Help with training and support for new tech tools and systems.
  
• Manage the IT budget, including forecasting, tracking expenses, and ensuring cost-effective solutions.
  
• Develop and implement IT policies, procedures, and best practices to ensure efficient and secure operations.
  
• Conduct regular audits of IT systems and processes to identify areas for improvement and ensure compliance with industry standards.
  
• Provide leadership and mentorship to the IT team, fostering a culture of continuous learning and professional development.
  
• Prepare backup plans to keep systems running during emergencies or outages.

Accomplished Projects:

• Providing Quotes for Lectern Classroom and Assigned Students/Faculty/Staff Computers (Refresh 800 Laptops and Desktops for Several Departments).
  
• Mobile Devices Deployment Security Patches Updates (Refresh 250 iPhones and iPads for Several Departments).
  
• Mobile Device Management (MDM) for iPhones and iPads (250 Devices enrolled in MDM).
  
• Mobile Device Management (MDM) for Windows 10 and 11 (800 Devices enrolled in MDM).
  
• Mobile Device Management (MDM) for MacOS (100 Devices enrolled in MDM).
  
• VoIP services using RingCentral (450 Desk phones assigned for several departments).

1. Information Technology Manager/Systems Specialist                       Dates Employed: From 02/2019 to 10/2022

    Keithly Williams Seeds, Inc.
    400 Palm Ave Holtville, CA 92250

• Troubleshooted technological issues to ensure smooth business operations.
  
• Installed new technology and migrated operating systems.
  
• Administered VoIP systems and network architecture.
  
• Performed maintenance on various systems and equipment.
  
• Managed user accounts, email addresses, and group policies.
  
• Experience with Migrations to Exchange On-Premises to Exchange Online (Hybrid). Troubleshooting skills with Exchange Transport and Client Access.
  
• Performed and administered Windows Active Directory Domain to over 300 users and operated Meraki cloud controller for remote cellphones and microservices for each local branch server that is connected to the main servers in our data center.
  
• Networking (HTTP, DNS, TCP, IP) VLAN and Subnetting over WAN using Point to Point Edge Routers within Network Architecture Design Mesh connectivity with Multi-Layer Cisco Switches to Access Layer.
  
• Ensured computers are backed up and run all security checks.
  
• Administered database servers, web servers/applications, and Power Apps (C#,ASP.NET).
  
• Designed and maintained customized programs and queries (C#, ASP.NET, Transact-SQL).
  
• Developed client/server and web-based applications using Microsoft Visual Studio Code.
  
• Developed and implemented databases, data collection systems, and Power BI reports.
  
• Created and maintained documentation for all systems and processes in Network Architecture and Database Design.
  
• Administered Microsoft Dynamics NAV Business Central.
  
• Make sure all computer systems, networks, and data work well and stay safe.
  
• Lead the IT team by hiring, training, scheduling, and reviewing their work.
  
• Create and follow rules and practices that help the company use technology better.
  
• Plan and manage tech projects like upgrading systems, installing software, or improving equipment.
  
• Keep networks secure and protect against hackers or other cyber threats.
  
• Handle the IT budget, buy needed equipment and software, and work with outside tech vendors.
  
• Help other employees with their tech problems and questions.
  
• Look for and suggest new technology to help the company work faster and smarter.
  
• Make sure the company follows tech laws policies, governance data regulations, and data protection standards.
  
• Keep up with new tech trends and tools to help the company stay ahead.
  
• Collaborate with other departments to understand their technology needs and provide solutions that align with business goals.
  
• Help with training and support for new tech tools and systems.
  
• Manage the IT budget, including forecasting, tracking expenses, and ensuring cost-effective solutions.
  
• Develop and implement IT policies, procedures, and best practices to ensure efficient and secure operations.
  
• Conduct regular audits of IT systems and processes to identify areas for improvement and ensure compliance with industry standards.
  
• Provide leadership and mentorship to the IT team, fostering a culture of continuous learning and professional development.
  
• Prepare backup plans to keep systems running during emergencies or outages.

Accomplished Project:

Migration from NAV 2015 to Microsoft Dynamics NAV Business Central

• Initiation: Collaborated with internal teams and Aptean vendor programmers to plan the upgrade and define requirements.
  
• Data Preparation: Coordinated extraction, cleansing, and consolidation of data from production, testing, and development environments.
  
• Development & Customization: Worked with Aptean developers to code and implement necessary customizations to meet stakeholder, staff, and customer needs.
  
• Testing: Supported UAT (User Acceptance Testing) by validating migrated data and ensuring system functionality aligned with business processes.
  
• Deployment: Assisted in go-live activities, ensuring seamless transition to Business Central with minimal disruption.
  
• Post-Go-Live Support: Helped troubleshoot issues and ensured users were fully trained on the new system.

Essential Responsibilities

"With Great I.T. POWER comes Great I.T. Responsibilities"