Interpersonal and Technical Skills

✅ Interpersonal Skills in IT Management & Support

These are essential for effectively working with teams, end-users, and stakeholders:

Communication

• Explaining technical concepts to non-technical users
• Writing clear documentation and reports
• Active listening and empathy with user concerns

Team Collaboration

• Working with developers, analysts, vendors, and business units
• Supporting cross-functional projects

Customer Service Orientation

• Resolving user issues patiently and professionally
• Understanding client needs and talioring support accordingly

Conflict Resolution

• Managing disputes within IT teams or with users diplomatically
• Negotiating solutions under pressure

Adaptabliity & Flexibliity

• Handling shifting priorities or unexpected system issues
• Adapting to rapid changes in technology and business needs

Leadership & Influence

• Leading IT teams or projects
• Mentoring junior staff
• Driving adoption of new systems and practices

✅ Technical Skills in IT Management, Systems, and Support

These involve the practical knowledge and tools required to manage IT environments:

IT Systems Administration

• Windows/Linux server management
• Active Directory, DNS, DHCP
• Virtualization (VMware, Hyper-V)

Network Management

• LAN/WAN setup and support
• Firewalls, routers, and switches
• VPN and remote access management

IT Support Tools & Help Desk Systems

• ServiceNow, TDX, SpiceWorks, Jira Service Desk, Zendesk
• Remote support tools (e.g., Splashtop, Logmein, TeamViewer, RDP)

Cybersecurity Fundamentals

• Endpoint protection, antivirus solutions
• Security policies and access controls
• Risk assessments and compliance (e.g., GDPR, HIPAA)

Cloud Platforms & Services

• Microsoft 365/Azure, AWS, or Google Cloud
• SaaS administration and integration
• Cloud backup and recovery

Project Management & ITli

• Famliiarity with Aglie, Scrum, or Waterfall
• ITli practices (incident, change, and asset management)

Database & Systems Monitoring

• Basic SQL queries
• System monitoring tools (e.g., Nagios, SolarWinds, Splunk)

Enterprise Applications

• ERP/CRM systems (e.g., SAP, Salesforce)
• Office productivity suites and collaboration platforms

"When hiring, look for three qualities:

• Integrity (Trustworthy, Reliable, and Honest Work Ethics)


• Intelligence (Learned from Trainings, Work Experience, and Education)


• Energy (Self Motivated and Dedicated)

Remember: If they don't have the first, then you can forget about the other two..."